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8 Things to Look For in a Moving and Removals Company

One of the most important things you can do to make your move easy and stress-free is to hire a professional removal company. However, clients may have difficulty feeling confident that they have made the best choice due to the abundance of available options. 

It’s never fun to be blindsided by a firm that fails to deliver promised service standards or hits you with unexpected fees. So, you should be careful and ask relevant questions about the company’s operation right away. How the company moves things and ensures that nothing is lost or damaged en route. If they can’t answer some simple questions, look elsewhere. We have listed some tips to help you choose a reliable moving and removal company to facilitate your decision-making.

Online reviews can be an excellent resource for learning more about a company. When looking for a moving business, it’s essential to read reviews from satisfied and dissatisfied customers. Reading reviews posted on the business’s website or social media pages is a simple way to gather information about a firm. It can provide insights into factors you might not have considered.

  • Ensure the company is accredited and insured

If you need help moving, ensure the firm you hire has proper accreditation. It’s a good way to make sure they can be trusted with your valuables and maintain a professional level of quality in their work.

While moving within Australia, you should find out if the movers are registered with the Australian Furniture Removers Association (AFRA). For instance, Optimove removalists based in Brisbane, Australia, are members of AFRA. It means they are accredited, follow AFRA-approved procedures, and their movers are trained. They have liability insurance and goods in transit insurance. If there is a dispute, AFRA will step in to resolve it. So, you can relax knowing your removalist will do a good job. So, check if your mover has AFRA accreditation.

Most removal businesses are well-trained and accredited. Still, accidents may occur, and unforeseen circumstances might arise, so it’s crucial to have proper insurance. If the removal firm you’re considering doesn’t provide insurance, you should proceed with care because this is unusual.

  • Recommendations from a trustworthy person

If you’re looking for a reputable moving business, your loved ones are a better resource. Reach out to people you know who have recently relocated and inquire about their experiences with local moving companies and whom they would recommend. Someone you know may have had a poor experience with a firm that has otherwise received excellent reviews. Or they may have been charged fees that aren’t disclosed anywhere on the company’s website. The same might be said for a brand-new firm that has yet to establish a solid online presence, even if one of its customers had a fantastic experience with them. Beginning with those closest to you can yield valuable information you won’t get elsewhere.

  • Track record of the company

Giving a startup a chance is commendable, but when hiring a moving company, it’s usually best to go with one that has been around for a while. Choose a reputable firm that has been around for a time unless you hear great reviews about a new company from multiple people. You should try to get a sense of their reliability, honesty, and attention to detail.

  • Additional charges

One might expect to receive an estimate from a moving company that considers the number of hours needed and the manpower required. Keep in mind that this is just the starting price and doesn’t include the cost of boxes or tape or any surcharges for moving very large or heavy items. In most cases, movers won’t be able to tell you an exact price over the phone, but they can give you a ballpark figure. Look elsewhere if the company isn’t forthright with details on what constitutes an additional fee.

  • Does the company match your individual needs?

Every move is a little bit different. Make sure the moving company you select has enough space for all of your belongings, regardless of whether you’re moving into a four-bedroom house or a studio apartment. Identify your specific requirements, and then ensure you’re asking the right questions while interviewing potential businesses. Some of the factors to consider are:

  • Check to see if the firm has a truck big enough to transport all your belongings while complying with any parking or driveway restrictions at your new home.
  • If requested, the company can supply additional packing materials (such as moving blankets, bubble wrap, clothes boxes, etc.).
  • To what extent can the organization ensure pickup and delivery dates and times convenient for you, and whether they are available during the time frame that suits your demands?
  • Packing and storage of your goods

A reliable moving service will supply you with packing supplies and detailed instructions, or they will send a packing crew to your home to assist you. 

The best moving companies will also offer storage space. Having this extra space is helpful for a variety of purposes. For instance, if you’re downsizing and need a location to store some particular goods. Another reason you might look for storage is if your new house isn’t ready yet or you’re moving into temporary housing. It doesn’t matter why you need storage; the removalists’ facility is built to protect your things while they’re in transit. Again, a lack of storage space should raise red flags about their legitimacy.

  • Quality of service provided

When hiring a moving and removal company, you must examine service quality. This can be determined by contacting the company’s previous clients or visiting their website. Visiting the firm headquarters is also a good idea to grasp about the type of team they have and the vehicles they use to transfer furniture and things.


Regardless matter wherever you reside, there are a variety of choices in the cutthroat moving industry. Do your homework, ask questions, and don’t be hesitant to look somewhere else if a business generates any red lights. In short, you desire a company that has a proven track history of providing excellent service that is dependable and secure. Although if you only have a single day to use the business, a lot might go incorrect. When you take extra time to choose the best moving agency, you’ll spend fewer hours resolving any problems.

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