Cleaning service is often a recurring activity – many clients may want to avail of this during peak seasons of festivals, events, or other important calendar dates. Many cleaning service businesses may face issues meeting peak demand due to limited supply or poor operational practices.
To take care of such fluctuating demand and maintain service quality – it is advised to use cleaning business software. It helps remove manual tasks and focus on making efficient scheduling and dispatching decisions – read to learn more.
What is cleaning services software?
Cleaning services software is a specialized field service management software that caters to the operational requirements and project management needs of the cleaning services business. It helps automate repetitive work, eliminates manual tasks, and helps make decisions by making information accessible.
Typical features of a cleaning services software include:
- Effective scheduling: FSM software will consider field service technician availability, real-time location proximity, skills, and demand of the job to dispatch the right worker. Effective scheduling reduces unnecessary rework and improves first-time fix rates.
- Prioritize and assign tasks: based on the services requested by the customer, it is possible to prioritize and share tasks with the assigned technician.
- Real-time monitoring: helps monitor time spent by workers, scheduling efficiency, measure overall productivity, track the progress of projects, and more.
- Real-time communication: messaging and notification systems help keep customers, managers, and vendors informed about work progress and status.
- Inventory tracking: helps manage inventory, assign resources, and refill materials or equipment as per demand.
How does cleaning service software improve scheduling efficiency?
Here are five key areas in scheduling that a cleaning service software impacts to make it more efficient:
Reduction in response time
Response time is how much time it takes for your company to understand the service requirements, assign the right field service technicians, and dispatch them to complete the cleaning job. The faster your business responds to customer requests, the more brand trust you generate.
With real-time monitoring features, it is possible to quickly share information of scheduled jobs with customers. This reduces any ambiguity in your ability to service them.
Rescue errors in scheduling
Scheduling errors lead to bad service delivery experiences where the customer observes delays in execution, mistakes in output, and rework. No one likes rework – and cleaning service businesses can simply work on their scheduling practices to reduce errors and mishandling.
For example, involving humans in scheduling may cause assigning the same job to different field service workers. Making workers confirm job acceptance also can help with communication. Field service management software will rescue manual involvement and use its algorithm to find the best possible job and worker match.
Scale operations with automation
Removing manual work means your teams can focus on customer service and efficient service delivery. They can focus on generating leads and making sales, while your FSM software takes care of operating tasks.
For example, if your customer wants to reschedule their appointment, your teams need not make frequent phone calls to the customer or assigned worker. It will simply reschedule the job on everyone’s calendar, inform affected stakeholders, and again track the new scheduled jobs.
Better resource allocation and management
Cleaning service businesses involve the usage of chemicals, materials, and cleaning tools which tend to have a shelf life. Some chemicals may even be hazardous if not taken care of and improper usage can ruin your customer’s valuables. Field service management software will track chemical storage requirements and equipment health to make sure your customers receive the best output.
It will also allocate resources as per demand and supply. Using IoT, it is also possible to ensure equipment is used at optimum levels and reduce bench time. In case of high demand, it will place orders for the required inventory to make sure the forecasted demand is met.
Experience improved efficiency in scheduling operations with cleaning service software
Zuper is a comprehensive field service management software powered by the latest AI and GPS technology. A cleaning service business can handle end-to-end operational workflows across customer management, marketing, inventory management, scheduling, dispatching, and workforce management. Book a demo today to learn more about how Zuper can help make your scheduling and overall operations more efficient.
